Legal
Refunds & cancellations.
Last updated: 21 July 2026
In short: subscriptions are monthly, start with a 14-day free trial, and can be cancelled anytime. Cancellation stops the next charge — you keep full access until the period you've paid for ends. We don't offer pro-rated cash refunds for unused days.
Free trial
Every new studio starts with a 14-day free trial — no card required. If you don't subscribe, the account simply drops to limited functionality; nothing is charged and nothing is deleted.
Cancelling a subscription
Cancel anytime from Setup → Billing & data → Change or cancel plan. Cancellation takes effect at the end of your current billing period: you keep everything you paid for until that date, and no further charges are made. Your data remains safe and readable after cancellation.
Plan changes
Upgrades take effect immediately — you pay only the pro-rated difference for the days remaining in your cycle. Downgrades take effect at your next renewal, so you never lose time you've already paid for.
Refunds
- We don't provide refunds or credits for partial months, unused time, or unused leads.
- If you were charged in error (a duplicate charge, or a charge after a confirmed cancellation), write to us within 30 days and we'll refund it in full to the original payment method, typically within 5–7 business days.
- If the service was materially unavailable for an extended period due to a fault on our side, contact us — we'll make it right with a credit or refund at our discretion.
How to reach us
Email admin@pixxl.app with your studio name and registered email. We reply within one business day.